Information, Technology and Tourism


Information and facts technological innovation has influenced all walks of our lives above the last couple of many years in a huge fashion with the Tourism and Journey sector being just one of the main beneficiaries. The introduction of computer systems can be traced back to the early 60’s when the vacuum tube was the primary part of personal computer units. This was mainly inefficient and error vulnerable and before long gave way to transistors which were changed by Integrated Circuits. Now the technological advances have permitted advanced graphics built-in with moving photographs and sound to be included into the present day pcs.

The Tourism merchandise being mainly intangible stands to acquire a lot from technology. Travel was regarded a chance in the early days mainly because of to the fact that the expertise about the terrain, local weather, society etc of the place was constrained or unfamiliar. Only the adventurous and guys in quest for more recent pastures ventured into such journeys. With the arrival of IT into the journey sector, items have modified. Travel has become considerably much more pleasing and comfortable. The modern working day traveller has a plethora of selections to opt for from, with World wide web being the favourite haunt for the probable traveller. Destinations of tourist curiosity and scenic natural beauty normally do not catch the consideration of the buyer mostly because of to the truth that they are not marketed nicely. Net in the early times did not help graphics, movie, audio and many others. Therefore the tourism goods could not be promoted above the internet correctly. Now issues have considerably modified with the introduction of protocols like the Transmission Manage Protocol/World-wide-web Protocol (TCP/IP). This has led to simpler transmission of graphical pictures, music, video clips and so forth over the web with velocity and clarity. Hence tourism has been proficiently marketed more than the Internet. This has led to the mushrooming of Tourism and Travel sites.

There are range of software program which cater to the requirements of the tourism and hospitality sectors. Journey agencies, tour operators, accommodations and many others use modern units equipped with powerful purposes that perform on huge databases. Computerised front workplace has lent magnificence to the contemporary workplaces which are mostly paperless. Business automation has led to economical and precise information and facts processing. A individual armed with the suitable info is the most effective in the present day period. Computerised programs are employed to extract facts out of the voluminous portions of knowledge retail outlet in databases. Querying a database, be it for reservation enquiry or booking a ticket is in the fingers of the finish consumer. The shopper is the king and rightly so has a selection of selections to select from when embarking on a journey or receiving facts about a tourist place.

Earlier buyers of computer techniques have been demanded to be experts. Even starting off up the system expected a computer system operator. Only then the application could be operate. Now programs with Graphical Person Interface (GUI) and the WYSIWYG (What You See Is What You Get) technologies, even a layman or a boy or girl is capable to run a computer system or accessibility web. A particular person who will not know the area language at a spot has information at his finger guidelines with the introduction of contact display screen amenities. Almost all banks have now launched ATM (Automatic Teller Equipment) amenities at their premises so as to make it possible for the buyers to obtain their accounts any time of the day.

In the Kerala circumstance the advent of IT has been limited to journey agencies applying reservation units and advancement of internet sites by Governmental and non-Governmental companies. Also office automation is in area in with the accounting method also getting computerized. The official site of Kerala Tourism has won a lot of countrywide and worldwide accolades as staying just one of the ideal websites in tourism throughout the world. In the education and learning sector institutes these types of as the Kerala Institute of Tourism and Journey Experiments (KITTS) has imparted IT education in Tourism sector by supplying hands on education to learners in GDSs (Worldwide Distribution Methods) and computerized programs. Kerala Tourism Growth Company (KTDC) has also absolutely computerized their reservations and a vacationer can quickly book a place by way of the internet. Hotels have connected their methods to other global methods so as to set up a link around the globe. Allow us examine in transient the apps of IT in Tourism.

Global Distribution Systems

World Distribution Devices (GDS) have advanced around the decades and has played a significant position in generating online travel doable. A Computer system Reservation Program (CRS) is employed to retail store and retrieve info and perform transactions connected to vacation. They were being initially formulated by airways, but it was later prolonged to journey brokers as a income channel. A performance of CRS has been prolonged and what is known as the Worldwide Distribution Devices arrived into existence. The significant CRS operations that e-book and promote tickets to various airways are known as GDS. Lots of airways have opted to divest most of their holdings to Worldwide Distribution Devices due to which numerous techniques are now obtainable to buyers by way of World wide web gateways for hotels, automobile rental companies, and other solutions as very well as airline tickets. A traveller or a vacation agent can chalk out an itinerary making use of a GDS which is a worldwide technique interconnecting airways, motels, journey brokers, auto rental organizations, cruise liners etc. The four significant Global Distribution Techniques are AMADEUS, GALILEO, SABRE and WORLDSPAN. AMADEUS boasts of a market share of 31% and is adopted by SABRE with 30% of the sector, GALILEO with 26% and WORLDSPAN which has captured 12% of the market.

Present-day GDS methods have the following abilities

  • Offered and obtainable 99.9% of the time
  • Course of action up to 17,000 messages per 2nd in the course of peak time
  • Operates on chopping edge organization methods architecture
  • Enjoys response situations of a fraction of a second
  • Is able of scheduling a multitude of transactions
  • Can make itinerary changes up to the past moment and entire intricate worldwide routings to every country in the world
  • Automates the time consuming and advanced method of re-pricing airline tickets when itineraries improve
  • Permits buyers to send e-mail and faxes without exiting from the procedure
  • Enables customers to look at fares and availability in purchase to shop for the most effortless travel at the lowest price tag
  • Outlets all knowledge linked to the tens of tens of millions of travellers securely so that the consumers receive the travel preferences they need

On a provided working day a GDS can obtain

  • In excess of a billion fare combinations
  • Additional than 95% of the available seats globally
  • Much more than 750 airways
  • A lot more than 50,000 resort attributes
  • About 400 tour operators
  • Virtually 30,000 vehicle rental destinations

GDS methods are capable of scheduling

  • A person way and roundtrip airline seats
  • Lodge rooms
  • Rental cars
  • Tours
  • Cruises
  • Bus and rail tickets
  • Coverage
  • Limousines
  • Event and theatre attractions
  • Dining Reservations
  • Itinerary Modifications
  • Advanced worldwide routings


An digital ticket or e-ticket is a signifies by which a passenger or a group of passengers can ensure their seat in a industrial airline by scheduling over the net. This drastically decreases the processes linked with issusing a paper ticket, which is composed of a amount of copies. The two the airlines and the passenger are benefited by this variety of ticketing. An picture of the ticket is saved in the computer system from which the shopper can consider a print out and board the plane directly if he or she is carrying no baggage. If there is luggage soon after obtaining the clearance the passenger can board the plane. The buyer can ask for that a hardcopy confirmation be sent by postal mail, but it is not needed at the test-in desk. A affirmation number is assigned to the passenger, alongside with the flight selection, date, departure place, and vacation spot area. When examining in at the airport, the passenger simply just offers positive identification. Then important boarding passes are issued, and the passenger can verify luggage and move forward as a result of protection to the gate location.

The key edge of e-ticketing is the truth that it lowers reserving expense by removing the need to have for printing and mailing paper files. Another advantage is that it eliminates the chance of crucial documents obtaining lost in the mail or becoming despatched to the completely wrong deal with. It is believed that globally about 25% of the travellers book their tickets on the net which has resulted in the booming of low price tag fliers.

The World-wide-web has presented a new financial natural environment to conduct organization. E-commerce is a growing sector and several tourism corporations are associated in creating their net solutions together with classic journey agents, tour operators, national vacationer workplaces, airlines, accommodations and other lodging companies and vehicle seek the services of companies. This indicates of undertaking company is regarded as ‘e-tourism’, or ‘tourism e-business’. The key dissimilarities from common markets are the velocity at which details can be communicated, world wide accessibility and the minimum expenses of establishing a organization on line.

Assets Administration Methods

As the time period suggests, residence management programs refer to devices which have been utilised world extensive to take care of and effectively handle the different day to working day and other strategies connected to controlling substantial qualities. Even in Kerala, these units are utilized in substantial scale.

The main capabilities which a PMS can cope with are reservations, front workplace functions, some back again place of work operations and some managerial features. A PMS is normally utilized for dealing with the accounting capabilities of the numerous departments in a Lodge. This is in addition to being the hub for all interconnectivity with other techniques in the resort. Just as a individual, who is cut off from the relaxation of his colleagues all through do the job a standalone personal computer is not of substantially use. As a result a networked surroundings is furnished whereby a server can cater to the needs of the conclude-user who may perhaps be a supervisor to receptionist or a waiter. This is obtained by networking the devices and sharing of resources. Computer software may perhaps be developed to accommodate the desires of the lodge which might have a entrance finish and a back again end. A front stop is person interface, as a result of which info may well be entered or info retrieved. The back finish may well consist of a RDBMS which functions as the storage hub. Queries and reviews may perhaps be made use of to retrieve details. For instance, if a visitor wishes to know information relating to tariffs for the duration of off year, a click on of the mouse may perhaps be sufficient to retrieve data.

Virtual Reality Methods

Virtual truth is a somewhat new space which is connected to artificial intelligence and neural networks. Synthetic intelligence is an place exactly where engineering has manufactured swift strides in latest a long time. Human beings have been blessed with intelligence which ranges from their capability to don’t forget matters to inventing gadgets and making daily life far more meaningful. It goes without the need of stating that human mind is an incredible and intricate organ which has until day not been surpassed by even the speediest super computer. It is uncertain if these kinds of issue will materialize in long term also. But synthetic intelligence has paved pathways to new gadgets and robots which aid person in potentially harmful and intricate jobs.

Tourism has in addition to the purely natural sights, theme parks, guy created rides, simulations and so forth. Singapore, Disneyland and so forth house some of most wonderful male designed wonders thanks to IT and its apps. Especially topic parks and rides along with recreation of fantasies and dinosaurs have extra mileage to tourist places.

Virtual Travel

With the at any time escalating require to use the internet, Tourism has entered a new era. Virtual vacation has attained acceptance and a tourist if he wishes can use the numerous instruments and internet and sit at the comfort of his workplace or property and do a digital travel. Earlier there utilized to armchair travelogue creators who used to structure the present from articles or blog posts and hearsays. But now journey writing has been simplified just for the reason that there is a myriad of information in CD’s, brochures and on the internet.

There are even virtual journey companies on the internet which presents a tour by means of its gallery and offers a great deal of facts. Gone are the times when a manual made use of to choose tourists for trip narrating various cock and bull tales and feeding the shoppers with phony information and facts. Virtual travellers are far more informed and a lot of of them do not even have to have an introduction to a spot which they prepare to take a look at.

In addition to the digital tour of the actual planet, artificially designed digital worlds are there, ready to be explored. These web-sites give a no cost offer for a 7 days which can be downloaded. Right after heading through this demo, the user can see the genuine stuff, if he registers on the net and pays for it. This is a craze which is speedy catching on. Following all globalization has shrunk the world and it wouldn’t be very long time prior to new locations in the cyber planet arrives up.

Travel Recommender Units

Travel has turn out to be a section and parcel in the lives of human beings. Efforts from journey businesses and tour operators coupled with inputs from Governmental corporations have resulted in terrific modifications which have eased the hardships placed on the traveller. The modern day day traveller has a plethora of selections to pick from when organizing his vacation. Travel Recommender Programs though in its infancy has set up its utility benefit in journey preparing. In the coming several years, its value as software in aiding travel preparing will be indispensable. A couple of recommender devices are offered in the industry that give the tour operator or the consumer options to get rid of the intangibility associated with the product or service. Austria is one of the couple of nations around the world which have launched Recommender Devices to the travelling community and have found favourable response from the people. Recommending a travel program consists of many features these as the place type, place particular facts, seasonal precise recommendations and so forth. All this has to be offered to the person in a shopper welcoming way so that he or she can enter the possibilities to the process which in turn will propose the most encouraged travel plan. These systems use artificial intelligence and fall under the category of expert devices.

Geographic Info Systems

The utilization of maps dates back again to hundreds of years. Guy has been employing maps for advice and for locating sites. With the progression of pc technological innovation and graphics, maps have been digitised and employed for providing correct and well timed facts to consumers. Databases have been mixed with personal computer graphics in the space of GIS.

GIS is made use of to display and analyse spatial details which are linked to databases. This connection concerning spatial information and databases is the driving force driving the performing of a GIS. Maps can be drawn from the databases and facts can be referenced from the maps. When the databases is current, the related map also will get up to date. GIS database consist of a vast range of information which include geographic, social, political, environmental and demographic knowledge. GIS technology is a computer system based data assortment, storage and assessment tool that brings together formerly unrelated information and facts into effortlessly understood maps. A GIS can execute intricate analytical functions and existing the outcomes visually as maps, tables or graphs, making it possible for decision-makers to visually see the difficulties ahead of them and then pick the finest class of action.

GIS finds huge apps in Tourism in particular in mapping Tourist places, resorts etc. The finish person can pin issue a vacation spot and even browse the lodge home in which he or she strategies to continue to be.


On the whole it can be mentioned that Information and facts know-how has remaining an indelible mark in the application spot of Tourism and Travel. In the coming yrs, places like Travel Recommender Devices, GIS, Place Tourism and many others will get popularity and will enable in offering a new dimension to the travel and tourism sector. Kerala Tourism which has set up its existence in the worldwide industry will financial institution on these apps to more propel its development trajectory. The Worldwide marketplace which is expanding has been supplied a shot in the arm with introduction of IT and will stand to get further from it.